WATERSTONE INDIA is committed to ensuring customer satisfaction and has a clear cancellation and refund policy in place:

        Order Cancellations

        • Cancellation requests will only be accepted if made immediately after placing the order.
        • Orders that have already been processed for shipping cannot be cancelled.

        Damaged or Defective Products

        • If you receive a damaged or defective product, report it to our Customer Service team on the same day of delivery.
        • Once verified by the merchant, appropriate action, such as a replacement or refund, will be taken.

        Product Mismatch

        • If the product delivered does not match your expectations or differs from the site description, inform our Customer Service team on the same day of receiving the product.
        • After reviewing your concern, the team will decide on the next steps.

        Manufacturer Warranty Products

        • For products covered by a manufacturer warranty, please direct any issues to the manufacturer.

        Refund Process

        Approved refunds will be processed within 6-8 business days from the date of approval.