Welcome to Waterstone. By using our website and purchasing our products, you agree to abide by the following terms and conditions. Please read them carefully to understand your rights and responsibilities.

Introduction

These Terms and Conditions govern your use of Waterstone’s website and any transactions made through it. By accessing our site, you agree to comply with these terms. If you disagree with any part, please refrain from using our website.

Product Information and Pricing

Waterstone strives to ensure that all product descriptions, images, and prices are accurate and up-to-date. However, errors may occur. If we find any inaccuracies in a product’s description or price, we reserve the right to correct it without prior notice, including after your order has been placed.

Payments

We accept major credit and debit cards, net banking, and other secure payment methods. Full payment is required at checkout. Waterstone takes security seriously and employs industry-standard encryption to protect your payment information. However, we are not liable for any unauthorized access to payment data.

Shipping and Delivery

Shipping options and estimated delivery times are provided at checkout, but these are approximate and subject to change. Deliveries are dispatched from our warehouse or godown. Waterstone is not responsible for delays caused by third-party logistics providers. For detailed terms, please refer to our Shipping and Delivery Policy.

Returns and Refunds

At Waterstone, we prioritize delivering high-quality products. However, goods once sold cannot be taken back or exchanged. This policy is in place to ensure product integrity and quality assurance. We recommend that customers review all product details and specifications before purchasing to ensure it meets their requirements. In case of any issues with the item received, such as damage or defects, please contact us for guidance on how to proceed, as these concerns may need to be addressed directly with the manufacturer.

Limitation of Liability

Waterstone is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, except as required by law. We are not responsible for any breakage or shortage in transit. By purchasing from us, you agree that Waterstone’s maximum liability is limited to the purchase price of the product.

Intellectual Property Rights

All content on this site, including product descriptions, images, logos, and any other intellectual property, is owned by Waterstone. This also includes any content created by our marketing partners. Unauthorized use, reproduction, or distribution of our content, including that of our marketing affiliates, is prohibited without prior written permission. You may not copy, modify, distribute, or publicly display any content from this website for commercial purposes without explicit consent from Waterstone and its marketing partners.

Complaints and After-Sales Service

For any complaints, issues, or after-sales service, customers are required to contact the manufacturer directly through their customer care for repairs, replacements, or assistance. Waterstone does not provide after-sales services or repairs.

Privacy Policy and Data Protection

Your privacy is important to us. We collect only the data necessary to process your orders and improve your experience on our site. For detailed information on how we handle customer data, please refer to our Privacy Policy.

Jurisdiction and Governing Law

These terms are governed by and construed per the laws of Bangalore, India. Any disputes arising from transactions on this website will be subject to the exclusive jurisdiction of the courts in Bangalore.

Modification of Terms

Waterstone reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the site. Please review this page periodically for updates.

Contact Information

We value your feedback and insights. Your queries, observations, and requests help us enhance our offerings and serve you better. Feel free to reach out to us via call or WhatsApp – we look forward to connecting with you!